As health systems demand greater accountability for AI investments, The Ambience Standard commits Ambience's people, technology, and economics to measurable clinical, operational, and financial outcomes, not AI usage

Ambience Healthcare, the AI transformation partner to the country's leading health systems, today introduced The Ambience Standard, a new partnership model for AI in healthcare. Under the model, Ambience deploys dedicated teams of clinicians, engineers, and care transformation and value attainment specialists inside each health system, and structures its contracts so that fees are tied to measurable outcomes, not consumption of AI.

Traditionally, AI companies sell tokens, seats, or features. But large enterprises across industries are finding that AI spend does not reliably translate into value. For health systems operating on thin margins, that gap is untenable. Closing it requires more than a better model: it requires a technology platform built for healthcare, people who drive adoption inside real clinical workflows, and a contracting structure that ties fees to results.

"There's a million miles between a better model and better care," said Mike Ng, Co-Founder and President of Ambience Healthcare. "Models don't improve healthcare on their own. It takes the right context, the ability to act inside clinical workflows, rigorous measurement, and people who drive adoption. The Ambience Standard is our commitment to being accountable for the result."

Under The Ambience Standard, Ambience is measured not by tokens, seats, or features, but by whether it moves the metrics that matter most to each health system. Ambience works directly with health system leadership to identify those outcomes, establish measurable targets, and remain accountable for delivering against them. The model rests on two commitments:

• Forward-deployed teams. Clinicians, engineers, and care transformation and value attainment specialists work alongside customers to implement, customize to unique workflows, lead change management, and rigorously measure clinical, operational, and financial impact.
• Performance-based contracts. Ambience's commercial model puts fees at risk against the health system's own outcome targets, aligning Ambience's success with its customers' results rather than seats or usage.

The Ambience Standard is powered by Ambience Chorus, the technology platform underlying Ambience's AI products and the first AI agent harness built specifically for healthcare. Chorus provides the context, orchestration, controls, and measurement infrastructure that allow specialized AI agents to operate together across real healthcare workflows at population scale. Rather than deploying disconnected AI tools, health systems can use Chorus to connect intelligence to action and measure whether those actions produce value.

Health systems using Ambience have already demonstrated measurable clinical, operational, and financial outcomes, including:

• Cleveland Clinic onboarded 4,000 clinicians in just 4 months, maintaining a 70% overall utilization rate while achieving an NPS score of 60.
• Ardent Health achieved 3x validated ROI from improved coding capture and time savings with Ambience.
• Onvida Health estimates approximately $24,000 in annual positive financial impact per physician from Ambience.
• In a head-to-head evaluation, Ambience achieved an NPS 63 points higher than the next-best solution and 92% clinician adoption at MultiCare.
• In a peer-reviewed study at St. Luke's, physician burnout fell from 45% to 31%, and intent to leave fell from 31% to 18% three months after Ambience implementation.

"Health systems don't need another AI feature," said Ng. "They need a partner willing to stand behind the outcomes they're responsible for delivering. That's The Ambience Standard."

For more information, visit ambiencehealthcare.com.

About Ambience Healthcare
Ambience Healthcare is the AI transformation partner to the country's leading health systems. Its AI Care Delivery Platform empowers clinicians across the full care journey while improving revenue integrity. Trusted by leading health systems and academic medical centers across North America, Ambience supports more than 200 medical and surgical subspecialties with AI that integrates directly into major EHRs. With industry-leading encounter-level utilization, Ambience has become the AI platform of choice for health systems seeking to improve clinician efficiency, revenue integrity, and the overall delivery of care.

Founded in 2020 by Mike Ng and Nikhil Buduma, Ambience is headquartered in San Francisco and backed by Oak HC/FT, Andreessen Horowitz (a16z), OpenAI Startup Fund, Kleiner Perkins, and other leading investors.

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