Clear as Day: Trust in Product, Staff Key to Satisfaction with Windows and Patio Doors, J.D. Power Finds

Renewal by Andersen Ranks Highest in Both Manufacturer and Retailer Segments

Trust is one of the biggest contributors to overall customer satisfaction scores with windows and patio doors manufacturers and retailers, according to the J.D. Power 2024 U.S. Windows and Patio Doors Satisfaction Study,^SM released today. Specifically, the leading factor in customer satisfaction with manufacturers is trust (19%), while the leading factors in satisfaction with retailers—all at 16%—are trust, people and the delivery and installation process. Overall satisfaction among manufacturers is 739 (on a 1,000-point scale) and 737 for retailers.

“Durability and value are clearly imperative to satisfaction, but trust is the common denominator here,” said Andrea Lau, home and retail practice lead at J.D. Power. “Trust in product is important, but also trust in staff can make all the difference to a customer. Windows and patio doors customers are experiencing positive staff interactions, which garners trust and, therefore, results in the high satisfaction scores we see across the board.”

Study Rankings

Renewal by Andersen ranks highest among manufacturers for a fifth consecutive year, with a score of 781. Pella (762) ranks second and American Craftsman (759) ranks third.

Renewal by Andersen ranks highest among retailers with a score of 775. Pella ranks second (763) and Window World (752) ranks third.

See the rank charts for each segment at http://www.jdpower.com/pr-id/2024078.

The 2024 U.S. Windows and Patio Doors Satisfaction Study is based on responses from 3,511 customers who purchased windows or patio doors within the previous 12 months. The study was fielded from January through August 2024.

For more information about the U.S. Windows and Patio Doors Satisfaction Study, visit

https://www.jdpower.com/business/home/windows-and-patio-doors-satisfaction-study.

About J.D. Power

J.D. Power is a global leader in consumer insights, advisory services, and data and analytics. A pioneer in the use of big data, artificial intelligence (AI) and algorithmic modeling capabilities to understand consumer behavior, J.D. Power has been delivering incisive industry intelligence on customer interactions with brands and products for more than 55 years. The world's leading businesses across major industries rely on J.D. Power to guide their customer-facing strategies.

J.D. Power has offices in North America, Europe, and Asia Pacific. To learn more about the company's business offerings, visit JDPower.com/business. The J.D. Power auto-shopping tool can be found at JDPower.com.

About J.D. Power and Advertising/Promotional Rules: www.jdpower.com/business/about-us/press-release-info

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