New Company Acquires Innovative Hospitality Solutions and CrossCheck Quality Assurance to Fill a Market Gap for the Healthcare, Senior Living, Education, Corporate, and Leisure Markets
Centicor, a new Phoenix3 Holdings company, has announced the acquisition of Innovative Hospitality Solutions (IHS), an established food and hospitality consulting business, and CrossCheck, a quality assurance assessment organization. These acquisitions, combined with the establishment of Centicor Procurement Services, a supply chain company focused on spend management, deliver an industry-first suite of dining services for businesses with in-house culinary operations, as well as those utilizing an outsourcing provider. Centicor’s market offering, which spans consulting, program management, quality assurance, and procurement, is designed to address dining services trends as businesses consider options to address financial pressures, workforce engagement, the role of technology, and evolving consumer expectations around innovation, variety, quality, and service.
“We created this unique suite of services to empower organizations to define their vision for dining services, assess their current operations, identify opportunities for improvement, and accelerate their path to success. Our customized solutions in program management, operational consulting, compliance work, and procurement are tapping an unmet need in the market,” said Centicor Chief Executive Officer, Dana Johnston.
For clients with in-house dining services programs, Centicor provides operational expertise that results in sustained operational excellence while addressing the desire for direct control over their food service operations. For clients who work with an outsourcing provider, Centicor brings increased transparency, accountability and innovation to the client’s dining services program.
Innovative Hospitality Solutions was founded in 2006 to provide food and hospitality management advisory services that help businesses transform daily operations and improve employee, student, patient, and customer experiences.
“By joining the Centicor portfolio, our clients will have access to increased operational expertise and procurement support to execute at the highest level,” said Matt Mundok, President of Innovative Hospitality Solutions. “Whether building or sustaining an internal operation or managing a third-party foodservice arrangement, Centicor is poised to deliver measurable results.”
CrossCheck delivers quality assurance programs that measure guest experiences and compliance with industry regulations and contract requirements. CrossCheck’s data-driven assessments utilize a proprietary web-based platform and are tailored to each client’s operational goals.
As an integrated portfolio of companies, Centicor is able to support dining services and hospitality operations for clients in the healthcare, education, senior living, corporate services, and leisure markets across the full hospitality lifecycle with four integrated service lines:
Innovative Hospitality Solutions (IHS)
Self-Operated Dining Services Program Management & Project Consulting
Hands-on support to design and operate best-in-class dining programs:
- Operational, financial, and culinary assessments
- Menu development and service strategy
- Procurement and supply chain optimization
- Regulatory readiness and food safety
- Workforce development and engagement
- Technology solution optimization
- Design consultation and implementation
- Operational oversight and ongoing support
Outsourced Dining Program Management & Project Consulting
Independent strategic counsel to ensure accountability and elevate vendor performance:
- RFP development and vendor selection
- Contract review and renegotiation
- Operational benchmarking and financial analysis
- Guest, patient, and team member feedback strategies
- Facility design programming and innovation planning
- Ongoing management of outsourcing provider on behalf of a client
CrossCheck Quality Assurance
Quality Assurance & Contract Compliance
- Comprehensive QA assessments across more than 160 customizable measurable criteria
- Regulatory and contract compliance reviews
- Real-time dashboards, digital photo documentation, and executive summaries
- Solutions for both self-operated and vendor-managed environments
- Quarterly evaluation schedules and on-the-spot corrective action support
Centicor Procurement Services
A data-driven group purchasing solution that delivers:
- Cost reduction and supply chain efficiency
- Compliance with negotiated vendor contracts
- Category management across dining, clinical, environmental, and more
- Procurement strategies tailored to client goals and market conditions
“Centicor is designed to ensure that dining services are efficient, profitable and high quality, regardless of industry or where the operator is in their journey,” Johnston explained.
About Centicor
Centicor is a full-service dining and hospitality transformation company. We provide strategic consulting, program management, quality assurance, and procurement services across industries including healthcare, senior living, education, corporate, and recreation. Through its operating companies—Innovative Hospitality Solutions, CrossCheck Quality Assurance, and Centicor Procurement Services—Centicor delivers customized, data-driven solutions that improve operations, elevate experience, and empower organizations to operate with confidence. Learn more at www.centicor.com.
About Phoenix3 Holdings
Phoenix3 Holdings is a strategic growth partner that invests in lifestyle and integrated service companies focused on senior living, healthcare, and corporate verticals. The company provides expertise, resources, and capital to innovative founders and family-owned companies that are culturally aligned and are looking to accelerate their growth. Phoenix3 is led by a diverse team of industry disruptors, seasoned operators, and investors with decades of industry expertise. For more information, please visit www.phx3.com
View source version on businesswire.com: https://www.businesswire.com/news/home/20250506026788/en/
