Epicor Expands AI to Accelerate Productivity at Scale for Supply Chain Industries

Epicor, a global leader in industry-specific enterprise software designed to promote business growth, today announced at its Epicor Insights 2025 user conference, the general availability of its latest agentic AI capabilities of Epicor Prism and predictive ML of Epicor Grow AI. Purpose-built to accelerate the supply chain industries, Epicor AI covers more than 200 use cases across multiple business functions, helping customers enhance performance, navigate disruption, and unlock efficiencies. Epicor Prism is also now available for integration with Epicor Industry ERP Cloud, including Epicor Prophet 21 and Epicor Kinetic.

“Today’s announcement is a major step forward that delivers on Epicor's vision to build a collaborative supply chain network using industry-specific AI agents. Customers that use Epicor AI have a real competitive advantage, improving overall business performance, productivity, and efficiencies,” said Steve Murphy, CEO, Epicor. “As customers navigate and overcome disruption from external factors such as tariffs, supply chain constraints, and economic pressures, Epicor is empowering them with data to spark actionable insights.”

Epicor Prism simplifies how connected workforces access and converse with ERP data to discover insights and automate bulk actions, using a natural chat interface to save time and make informed decisions. These agents cover over 10 critical supply chain processes, ensuring comprehensive support for various business functions such as finance, production, customer service, and operations.

Examples of how Epicor Prism is transforming customer operations include:

• Fast-track employee onboarding – Get quick retrieval of resources from digital learning platform, Epicor Learning, via the Epicor Prism Knowledge Agent, which serves up information in an easy-to-understand manner.
  
  
  
  “Instead of searching through documents, employees can use Epicor Knowledge Agent to get instant guidance, saving up to 50 minutes per question and fostering a more self-sufficient workforce,” said Erica Breaux, Contracts Manager with New Wave Design.
  
  
  
  “Using Prism Knowledge Agent saves our company support team members up to 55 minutes per question when assisting employees with training and support," said Devon Ellis, IT Manager at Cascade Engineering Technologies.
  
  

• Increase employee responsiveness – Accelerate decisions, expertly track quotes and extract important information, such as pricing and terms, and then reformat the data to help easily compare, suggest a reply, or provide other next steps.
  
  
  
  “One of the most important metrics for us is on-time delivery. I really think Epicor Prism can increase our responsiveness to customers and get a typical eight-week delivery time down to four weeks. There’s probably opportunity for 20% gain in the operation,” said Andy Young, VP Systems and Processes at Olympus Group.
  
  

• Enhance decision making with rapid visual analysis – Analyze lists, charts, metrics, and orders with ease. Epicor AI agents collaborate to serve up suggested parts, suppliers, costs and delivery schedules, cutting down communication by up to 40%, according to early results.
  
  
  
  “Epicor has a rich offering of learning and help which our IT personnel use to support our team. Prism saves our IT personnel up to 3-4 hours per week answering questions from our team members,” said Jason Bassett, IT Manager at Madsen’s Custom Cabinets.
  
  

• Streamline information retrieval – Find information in document databases fast with the Epicor ECM agent that can surface specifics from enterprise content management (ECM) documents in seconds, such as contracts with a specific condition.
  
  
  
  "ECM allows us to store our unique instructions and problem-solving guides so they can be referenced by anyone in the company. The ECM Agent for Prism acts as a trouble shooting agent saving us 5 to 10 minutes each time we need to research our documents," said Andy Young, VP Systems and Processes at Olympus Group.

Epicor Grow AI, now generally available, provides a predictive AI modeling engine that runs on the enterprise-grade Grow Data Platform, fusing ERP, and legacy and third-party data to deliver accurate, actionable insights. The Grow Data Platform processes large volumes of data using interactive pipelines and visual cues that indicate data quality, eliminating scalability barriers and dramatically improving organizational readiness for adopting high-value AI. For example, Grow AI Item Advisor learns what items are often sold together to recommend related items to add-on during the order process. These recommendations appear directly with the ERP order entry screen to boost sales and improve customer experience. Business users configure the purpose-built data pipelines to connect data sources, normalize the data itself, and produce useful recommendations with a high likelihood to sell.

“These benefits highlight how those who utilize AI capabilities can set themselves apart. Customers and prospects seek advanced AI solutions tailored to the unique challenges of the supply chain industries, maximizing value through actionable insights,” said R “Ray" Wang, Founder, Chairman and Principal Analyst of Silicon Valley based Constellation Research Inc. “Not only will businesses see their productivity, decision-making, and efficiency greatly improve, but they will also have the data to navigate and overcome supply chain pressures.”

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About Epicor

Epicor Software Corporation equips hard-working businesses with enterprise solutions that keep the world turning. For more than 50 years, Epicor customers in the automotive, building supply, distribution, manufacturing, and retail industries have trusted Epicor to help them do business better. Innovative Epicor solution sets are carefully curated to fit customer needs and built to flexibly respond to their fast-changing reality. With deep industry knowledge and experience, Epicor accelerates its customers’ ambitions, whether to grow and transform, or simply become more productive and effective. Visit www.epicor.com for more information.

Epicor and the Epicor logo are trademarks of Epicor Software Corporation, registered in the United States and other countries. Other trademarks referenced are the property of their respective owners. The product and service offerings depicted in this document are produced by Epicor Software Corporation. Results are not guaranteed, and each user’s experience will vary.

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