The practice adopts numerous upgrades and streamlines operations to modernize pediatric care

eClinicalWorks®, the largest ambulatory cloud EHR, announced that Children First Pediatrics, a leading privately owned 15-provider pediatric practice in Maryland, is leveraging the eClinicalWorks AI-powered EHR and pediatric-specific enhancements to reduce administrative burden, improve operational efficiency, and strengthen face-to-face care for children and their families.

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eClinicalWorks AI-powered EHR is designed to support the unique demands of pediatric practices—such as complex immunization management, family-based demographic organization, and well-child visit tracking—the upgrades have delivered meaningful time savings, improved front-office coordination, and higher provider and staff satisfaction.

These pediatric upgrades also include access to advanced AI-powered solutions such as Sunoh.ai, the AI medical scribe, the PRIMSA AI Assistant for record retrieval, AI for RCM, and healow Genie, the AI contact center solution, which can further improve efficiency, streamline documentation, and offer actionable insights, allowing providers to focus on delivering exceptional, family-centered care.

"The enhancements in the pediatrics workflows have been transformative,” said Rachel Bakersmith, Practice Administrator at Children First Pediatrics. "The ease of access to the immunization portal is invaluable, especially since 70% of our daily tasks involve ordering vaccines—saving us precious time. These upgrades simplify the management of demographic information, such as the contact details of the patient's family members.”

She also adds, “healow CHECK-IN is especially helpful for our front office staff, giving a quick overview of all scheduling-related information. This lets them focus on other high-priority tasks that need more attention. Overall, the streamlined process removes the need to switch between multiple screens, reduces clicks, boosts staff satisfaction, and improves efficiency.”

Based in Maryland, the practice operates in two locations and has a team of nine general practitioners and six therapists. It provides vital healthcare services to thousands of families and manages up to 3,000 patients each month.

“Pediatrics is unique because care extends beyond the individual patient to family-centered care,” said Girish Navani, CEO and co-founder of eClinicalWorks. “Our AI-powered EHR is designed to simplify the complexity of their workflows and allow the providers to spend less time navigating systems and more time engaging with patients. When technology fades into the background, clinicians can focus fully on care, communication, and trust.”

Children First Pediatrics is also eager to integrate healow Genie, an AI-powered contact center solution, to further streamline workflows by automating routine inquiries and directing calls to appropriate channels. This will enable the staff to concentrate on more complex tasks and enhance patient care.

About Children First Pediatrics

Children First Pediatrics offers the highest quality of pediatric services in a caring, efficient, and patient-focused manner. The team of providers is dedicated to delivering comprehensive care that addresses children's health and wellness needs from infancy through adolescence. As an active member of the Pediatric Health Network, they are committed to improving patient outcomes through best practices and innovative healthcare strategies. Children First Pediatrics aims to be a trusted partner in a children’s health journey, ensuring a supportive and nurturing environment for their growth and development. For more information, visit childrenfirstpediatrics.com.

About eClinicalWorks

eClinicalWorks was founded in 1999 to help digitize paper charts for ambulatory practices. Today, eClinicalWorks leads the nation in innovation with cloud-based solutions for Electronic Health Records and Practice Management. In addition, we help ambulatory practices, specialists, health centers, urgent care facilities, and hospital systems manage their revenue cycle, patient relationships, and Population Health initiatives. More than 180,000 providers and 1 million medical professionals rely upon the power and scalability of the eCW Cloud for flexible clinical documentation, better front-office workflows, and more efficient billing driven by Robotic Process Automation. We combine innovation, leading-edge technology, and a commitment to patient safety to enable practices to grow and thrive amid the challenges of 21st-century healthcare. For more information, visit www.eclinicalworks.com, follow us on Facebook and Twitter, or call (866) 888-6929.

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