With the help of the Scienaptic AI platform, Community West Credit Union aims to deploy a deeply integrated account opening and loan underwriting engine. This integrated engine aggregates multiple data sources and leverages cutting-edge machine learning and anomaly detection algorithms to create a powerful signal to detect fraud. Early detection of fraud is already yielding significant savings in fraud losses for Scienaptic clients.
"Protecting our members' financial lives is our highest priority, especially as fraud tactics become increasingly complex. With Scienaptic AI's intelligent fraud defenses, we are gaining the critical tools to stop threats early. This technology is allowing us to confidently automate more decisions and maintain a frictionless borrowing experience while significantly reinforcing our lending security," said Heidi Hunt, President and CEO of Community West Credit Union.
"Credit unions need to balance between robust security and a seamless member experience," said Courtney Mrsny, Chief Customer Officer at Scienaptic AI. "Our platform is designed to equip institutions like Community West Credit Union with the AI-driven insights needed to automate decisions and catch fraud. We are thrilled to partner with them to proactively mitigate risk and ensure their members can access financial services safely and swiftly."
About Scienaptic AI
Scienaptic AI was founded in 2014, built with the mission to drive financial inclusion at scale through AI-driven credit decisioning. The platform encapsulates a decade of technological innovation, integrating more data into decision-making, leveraging advanced machine learning algorithms, and supplementing them with rigorous risk and fair lending monitoring processes. This enables financial institutions to reach more borrowers- including underbanked and underserved individuals and say "Yes" more often without increasing risk. Scienaptic's latest innovation, iCUE (Intelligent Credit Underwriting Experience), integrates large language models and agentic AI into the credit decisioning platform, combining predictive intelligence with conversational capability to put humans back at the center of lending.
In September 2024, Scienaptic's Credit Union Service Organization (CUSO) received strategic equity investments from its clients, further strengthening its mission to elevate lending with AI- driven solutions for inclusive loan growth, automation, lifecycle management, and compliance. Today, the CUSO is backed by 17 strategic investors, underscoring Scienaptic's deep commitment to the core principle of 'people helping people'. The Scienaptic AI platform plays a vital role in supporting over 150 lenders by enhancing lending accuracy and efficiency.
Scienaptic's credit decisioning expertise spans financial institutions collectively managing $4 trillion+ in assets. The platform has powered decisions for over $160 billion in loans. It processes over 3 million credit decisions each month, evaluating loan applications worth more than $4 billion. This enables over 1.7 million underserved individuals every month to access credit opportunities that were previously out of reach. Driven by the growing demand for AI in lending, the company has expanded by over 2,000% in the past three years.
Scienaptic has been recognized among the most innovative and fastest-growing companies in financial technology. The company was named to the Deloitte Technology Fast 500 list for 2025 and was included in the CB Insights Fintech 100 list of the most promising fintech companies shaping the future of financial services.
For more information, visit www.scienaptic.ai
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Source: Scienaptic AI
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