Mitel CX honored for improving customer service technology and improving the customer experience

Mitel, a global leader in business communications, announced today that TMC, a global, integrated media company, has named Mitel CX as a 2025 Contact Center Technology Award winner, presented by CUSTOMER magazine.

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The Contact Center Technology Award, presented by CUSTOMER Magazine, honors vendors and technologies that have embraced technology as a key tool for customer service excellence.

Mitel CX is an all-in-one, AI-assisted customer experience management platform designed to enhance customer engagement across all levels of an organization, from frontline staff to back-office employees. It offers a flexible deployment model, available as a hosted solution, on-premise, or as a Contact Center as a Service (CCaaS), providing choice to customer-centric organizations of all sizes.

Utilizing GenAI-powered virtual agents, Mitel CX can intelligently automate up to 90% of customer responses and provide 24/7 problem resolution. The platform improves the customer and agent experience through GenAI-enhanced analytics and insights derived from interaction recordings, while also automating quality management and speech analytics. Built on Mitel’s Common Communications Framework, its AI-assisted omnichannel user interface enhances employee engagement and first-contact resolution.

“Mitel CX is more than just a contact center solution,” said Martin Bitzinger, Senior Vice President, Product Management at Mitel. “It is a comprehensive omnichannel platform that modernizes enterprise customer service delivery and optimizes business communications across an organization. Leveraging AI-powered customer and agent experiences along with hybrid deployment flexibility, Mitel CX stands out from the crowd in the contact center market.”

“Congratulations to Mitel for being awarded a 2025 CUSTOMER Magazine Contact Center Technology Award. Mitel CX has been selected for demonstrating innovation, quality, and unique features which have had a positive impact on the customer experience,” said Rich Tehrani, CEO, TMC. “We’re pleased to recognize their achievement.”

The Contact Center Technology Award, presented by CUSTOMER Magazine, honors vendors and technologies that have embraced technology as a key tool for customer service excellence. This award distinguishes their success as innovators, thought leaders, and market movers in the contact center and customer care industries.

Results of the 2025 CUSTOMER Contact Center Technology Award will be published in CUSTOMER Magazine online and on TMCnet.

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About Mitel

Mitel is a global leader in business communications, providing businesses with advanced communication, collaboration, and contact center solutions. With more than 70 million users across over 100 countries, Mitel empowers organizations to connect, communicate, and collaborate seamlessly, with the flexibility and choice they need to thrive, both now and for the future. Through proven experience and innovative solutions, Mitel delivers communications without compromise. For more information, go to www.mitel.com and follow us on LinkedIn and X @Mitel.

About CUSTOMER

Since 1982, CUSTOMER magazine (formerly Customer Interaction Solutions) has been the voice of the call/contact center, CRM and teleservices industries. CUSTOMER has helped the industry germinate, grow, mature and prosper, and has served as the leading publication in helping these industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of the innovative leaders in management and technology through our highly valued awards, CUSTOMER strives to continue to be the publication that holds the quality bar high for the industry. Please visit http://www.customer.tmcnet.com.

About TMC

For more than 20 years, TMC has been honoring technology companies with awards in various categories. These awards are regarded as some of the most prestigious and respected awards in the communications and technology sector worldwide. Winners represent prominent players in the market who consistently demonstrate the advancement of technologies. Each recipient is a verifiable leader in the marketplace.

TMC also provides global buyers with valuable insights to make informed tech decisions through our editorial platforms, live events, webinars, and online advertising. Leading vendors trust TMC, thought leadership, and our events for branding, thought leadership, and lead generation. Our live events, like the ITEXPO #TECHSUPERSHOW, deliver unmatched visibility, while our custom lead generation programs and webinars ensure a steady flow of sales opportunities. Display ads on trusted sites generate millions of impressions, boosting brand reputations. TMC offers a complete 360-degree marketing solution, from event management to content creation, driving SEO, branding, and marketing success. Learn more at www.tmcnet.com and follow @tmcnet on Facebook, LinkedIn, and X.

Mitel is the registered trademark of Mitel Networks Corporation.

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Source: Mitel Networks Inc

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