New integration embeds Broadvoice’s contact center platform inside Dynamics 365, giving agents calls, outcomes, and customer records in one workspace.

Broadvoice, a global provider of AI-powered customer experience and business communications solutions, today announced GoContact for Microsoft Dynamics 365 is now available on Microsoft Marketplace. The offering expands Broadvoice’s presence within the Dynamics 365 ecosystem and lets organizations using both platforms bring contact center capabilities into their CRM.

The integration embeds GoContact as a dedicated panel inside Dynamics 365, rather than connecting the systems through third-party middleware. Agents select their queue or campaign and handle inbound or outbound calls without leaving the CRM. When a call ends, GoContact automatically writes the outcome, interaction details, and notes to the customer record. This reduces manual data entry and service-slowing screen-switching.

“By bringing GoContact inside Dynamics 365, we’re removing the tab-switching and the manual pieces of the process that slow agents down and put customer data at risk,” said Gurdip Jande, Chief Product Officer at Broadvoice. “Getting this integration published on the Microsoft Marketplace was an important milestone for us. It’s reflective of our commitment to meeting our joint customers on the systems they already rely on every day.”

The GoContact for Dynamics 365 Integration Includes:

• Native Call Panel: A GoContact panel embedded in Dynamics 365, without installing or opening another application.
• Automatic Call Logging: Call outcomes, interaction details, and notes are written into the Dynamics 365 contact record when a call ends.
• Queue and Campaign Selection: Agents choose their queue or campaign at login and start handling calls immediately.
• Role-Based Access: Built-in authentication and permissions ensure agents see only what they need.
• Compliance-Ready Audit Trails: Every interaction is automatically tracked and logged to support reporting and regulatory requirements.

Because Broadvoice built and supports the integration, customers work directly with the team behind GoContact for support and updates.

Availability

The GoContact integration for Microsoft Dynamics 365 is available now in the Microsoft Marketplace.

About Broadvoice

Broadvoice is a global provider of AI-powered customer experience and cloud communications solutions. Founded in 2006, it’s spent two decades helping customers communicate more clearly. Through b-hive and GoContact, Broadvoice delivers unified communications, contact center, and AI-driven CX tools to organizations across North America, EMEA, and Latin America. Learn more at broadvoice.com.

Microsoft and Dynamics 365 are trademarks of the Microsoft group of companies.

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“By bringing GoContact inside Dynamics 365, we’re removing the tab-switching and the manual pieces of the process that slow agents down and put customer data at risk."