New Fraud Management Study Finds 72 Percent of Global Financial Institutions Name Account Takeover Fraud as Leading Cause of Concern

BioCatch, the global leader in behavioral biometrics, today announced the release of 2021 Fraud Transformation Survey: Detecting and Preventing Emerging Schemes a study independently conducted and prepared by Information Security Media Group. Based on a global survey of financial institutions, the report reveals the fraud threats creating the most concern and financial impact, the changing role of fraud management within organizations, and the business challenges driving investment in new fraud prevention technologies.

Some of the key highlights of the report include:

• Account takeover cited as the fraud threat causing the most concern among 72% of global financial institutions surveyed. Other top fraud threats cited include phishing, synthetic ID fraud and social engineering scams. These threats are also the same ones identified by respondents as having the most financial impact over the last year.
• 1 in 2 financial institutions cite loss of productivity as the biggest non-financial impact of fraud.
• 47% of responders state lack of visibility into risks introduced by new digital technologies as a top fraud management challenge.
• 2 out of 3 of financial institutions expect to increase their investment in anti-fraud resources.

“While the industry has made great strides in protecting consumers from cybercrime, the risk of fraud continues to take a heavy toll on financial institutions and the clients they serve,” said Raj Dasgupta, Director of Fraud Strategy at BioCatch. “There is still much more work to be done to combat account takeover and other forms of fraud, and the study confirms the industry has placed behavioral biometrics at the forefront of investment in the coming year.”

The report also revealed customer experience is becoming as equally important to financial institutions as managing the bottom line from fraud losses. Among financial institutions surveyed, 62 percent cited making customers feel secure as a top priority for investing in fraud prevention technology. This highlights the changing role of fraud management within financial institutions and its evolution to a business issue that involves multiple stakeholders with one in two financial institutions noting digital channel business leaders as a top influencer in fraud management decisions.

Two out of three financial institutions expect an increased investment in fraud management resources with behavioral biometrics and analytics, transaction analysis and monitoring, and device ID and intelligence cited as the top three fraud prevention technologies slated for investment over the next 18 months.

The survey polled fraud and cyber security professionals at more than 175 financial institutions across the globe. All regions were featured with half of respondents from the U.S. and Canada, 18 percent from the UK and Europe and 14 percent from Latin America. The survey was conducted between July 1 and August 20, 2021.

Download the full report.

Listen to Raj Dasgupta, Director of Fraud Strategy, North America at BioCatch, discuss the results with Tom Field, Senior Vice President, Editorial at Information Security Media Group.

About BioCatch

BioCatch is the leader in behavioral biometrics, which analyzes an online user’s physical and cognitive digital behavior to protect individuals and their assets. Our mission is to unlock the power of behavior and deliver actionable insights to create a digital world where identity, trust and ease seamlessly co-exist. Leading financial institutions around the globe use BioCatch to more effectively fight fraud, drive digital transformation and accelerate business growth. With over a decade of analyzing data, over 60 patents and unparalleled experience, BioCatch continues to innovate to solve tomorrow’s problems. For more information, please visit www.biocatch.com.

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