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Articles published by American Customer Satisfaction Index

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Chick-fil-A Leads Restaurant Satisfaction for 9th Straight Year, but Jimmy John’s and Outback Steakhouse Are Closing the Gap, ACSI Data Show
From American Customer Satisfaction Index
Via Business Wire
AT&T Wears the Internet Connectivity Crown in Customer Satisfaction, While Amazon Prime Video and Peacock Surge Among Streamers, ACSI Data Show
From American Customer Satisfaction Index
Via Business Wire
Apple Secures Top Spot in Cell Phone Market but Shares Lead Among 5G Phones With Samsung, ACSI Data Show
From American Customer Satisfaction Index
Via Business Wire
The American Customer Satisfaction Index Edges Up Again
From American Customer Satisfaction Index
Via Business Wire
Customers Give Hotels ‘5 Stars’ as Guest Satisfaction With the Industry Surges, ACSI Data Show
From American Customer Satisfaction Index
Via Business Wire
Atmos Energy Leads Energy Utilities in Customer Satisfaction as Overall Industry Remains Stable, ACSI Data Show
From American Customer Satisfaction Index
Via Business Wire
Specialty Retailers Give Online Merchants a Run for Their Money as Mobile Apps and In-Store Pickup Flourish Across the Sector, ACSI Data Show
From American Customer Satisfaction Index
Via Business Wire
Good News: Inflation and Unemployment Lower; Customer Satisfaction Up
From American Customer Satisfaction Index
Via Business Wire
Athletic Shoes and Soft Drinks Soar to the Top of the Index, While Clorox and Procter & Gamble Shine Among Personal Care and Cleaning Products, ACSI Data Show
From American Customer Satisfaction Index
Via Business Wire
Capital One and Fidelity Distinguish Themselves Among Financial Services, as Disappointment With Credit Unions Continues, ACSI Data Show
From American Customer Satisfaction Index
Via Business Wire
Customer Satisfaction Remains Weak. So Does Consumer Spending
From American Customer Satisfaction Index
Via Business Wire
Customer Satisfaction Stable Across Insurance Industries, With Positive Signs Coming Out of Hospitals, ACSI Data Show
From American Customer Satisfaction Index
Via Business Wire
Television Industry Debuts at the Top of the Index, While LG Scores ‘Best in Class’ Among Appliances, ACSI Data Show
From American Customer Satisfaction Index
Via Business Wire
Lexus Is the ‘Class’ of Luxury, Yet Strong Moves From Acura and Infiniti Make It a Race, ACSI Data Show
From American Customer Satisfaction Index
Via Business Wire
Can Declining Customer Satisfaction Help Curb Inflation?
From American Customer Satisfaction Index
Via Business Wire
Twitter Rebounds From Disastrous Year, While Google Loses Grip on Search Engines, ACSI Data Show
From American Customer Satisfaction Index
Via Business Wire
Chick-fil-A Rules Restaurants for 8th Straight Year Despite Slipping Satisfaction for Fast Food Chains Overall, ACSI Data Show
From American Customer Satisfaction Index
Via Business Wire
Microsoft Store Tops Telecom Companies in Customer Satisfaction, While Verizon Fios Vaults Up Leaderboard in Video on Demand, ACSI Data Show
From American Customer Satisfaction Index
Via Business Wire
Consumer Cellular Leads Customer Satisfaction Among Wireless Carriers, as Apple Benefits from Samsung’s Stumble in the Cell Phone Market, ACSI Data Show
From American Customer Satisfaction Index
Via Business Wire
Decline in Customer Satisfaction Continues but at a Slower Pace, ACSI Data Show
From American Customer Satisfaction Index
Via Business Wire
Customer Satisfaction with Hotels Continues Free Fall, While Online Travel Agencies Bounce Back Slightly, ACSI Data Show
From American Customer Satisfaction Index
Via Business Wire
Customer Satisfaction with Municipal Energy Utilities Improves Despite Massive Tumble by CPS Energy, ACSI Data Show
From American Customer Satisfaction Index
Via Business Wire
Inflation Even Higher Than Reported, ACSI Data Suggest
From American Customer Satisfaction Index
Via Business Wire
Citizen Satisfaction with Federal Government Services Drops to All-Time Low, ACSI Data Show
From American Customer Satisfaction Index
Via Business Wire
Nondurables Still Near Top of Index but Satisfaction Wavering, ACSI Data Show
From American Customer Satisfaction Index
Via Business Wire
Fidelity and Capital One Shine Among Financial Services, While Customers Bemoan Charles Schwab’s Online Investment Offerings, ACSI Data Show
From American Customer Satisfaction Index
Via Business Wire
U.S. Customer Satisfaction Weak, But No Longer Dropping
From American Customer Satisfaction Index
Via Business Wire
Blue Cross and Blue Shield and Kaiser Permanente Lead the Way, as Customer Satisfaction With Health Insurance Rebounds, ACSI Data Show
From American Customer Satisfaction Index
Via Business Wire
HP Sets Its Sights on Apple in the PC Industry, Customers Remain Dissatisfied with Household Appliances, ACSI Data Show
From American Customer Satisfaction Index
Via Business Wire
Honda Races Into First and Lexus Gains Competition in Luxury, as Customer Satisfaction With Auto Industry Stays in Neutral, ACSI Data Show
From American Customer Satisfaction Index
Via Business Wire
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