Florida-based brokerage advocates for empathy and clarity in an often-chaotic industry
BOCA RATON, FL / ACCESS Newswire / August 12, 2025 / Coastal Moving Services, LLC, a licensed moving brokerage based in South Florida, is using a recent international media feature to spotlight a growing issue in the relocation industry: the lack of emotional support and structured guidance for people navigating one of life's most disruptive events.
Through this awareness push, the company is urging industry peers, regulators, and consumers alike to reframe relocation not as a commodity, but as a deeply human experience that requires empathy, transparency, and proactive communication.
The Problem: Relocation Stress Is Real And Underestimated
A 2023 OnePoll study found that 45% of Americans consider moving more stressful than divorce or job loss. Despite this, many moving companies continue to treat the experience like a simple logistical transaction.
"People don't remember the truck. They remember how they felt," said a Coastal representative. "When your whole life is in boxes, you need more than just muscle, you need someone who can guide and reassure you."
Coastal Moving Services connects customers with FMCSA-authorized carriers while providing full-service coaching throughout the process, from understanding quotes and packing timelines to emotional reassurance on move day.
From Airports to Moving Trucks: Lessons in Anticipation
The team behind Coastal has roots in fast-paced industries where high-pressure situations are the norm. That background informs their anticipatory approach: identifying moments of stress before they escalate, and stepping in with answers and calm communication.
"We've seen the difference it makes when someone simply explains what's next," the spokesperson shared. "It's not just about what gets moved, it's how people feel throughout the process."
The Industry Needs a Culture Shift, Not Just More Tech
While the moving industry has seen a surge in automation and app-based platforms, Coastal Moving Services believes that technology alone can't solve a human challenge.
"Efficiency without empathy just accelerates the stress," said the Coastal team. "We've had customers say they finally slept the night before their move, just because someone walked them through it clearly."
Coastal is now calling on the broader industry to prioritize emotional intelligence training, especially for front-line teams who regularly interact with overwhelmed, first-time, or vulnerable movers.
Why It Matters: Millions Move, and Millions Feel Alone
According to the U.S. Census Bureau, over 28 million Americans moved in 2024, roughly 1 in 10 people. Many of those moves were triggered by stressful life changes like job loss, illness, divorce, or caregiving responsibilities.
"Moving isn't just a checklist. It's a life transition," Coastal's representative said. "Treating it with care shouldn't be optional."
4 Ways to Move with Confidence and Calm
Whether coordinating a DIY move or hiring professionals, Coastal encourages everyone to take these four steps:
Plan like a project: Set timelines, delegate tasks, and prepare for surprises.
Ask early: Even before booking, reputable companies will answer questions.
Value conversation: Choose movers who communicate clearly and respectfully.
Take emotional breaks: Acknowledge the toll moving can take, and ask for help when needed.
"This doesn't have to break you," Coastal notes. "There's a better way to move, one where people come first."
About Coastal Moving Services, LLC
Coastal Moving Services is a licensed, customer-focused moving brokerage headquartered in Boca Raton, Florida. The company partners with FMCSA-authorized carriers nationwide and supports clients with clear guidance, transparent pricing, and personalized service throughout their relocation journey.
Contact:
info@coastalmovingservices.com
SOURCE: Coastal Moving Services
View the original press release on ACCESS Newswire
