The platform’s biggest update to date removes friction and adds flexibility, with a new interface, a native mobile app, and a portal for developers.

Aspect unveiled their latest product innovations within Aspect Cloud Workforce, which showcases the next evolution of its workforce engagement management (WEM) software, designed to tackle one of the most persistent operational challenges: adapting staffing and scheduling to meet rapidly shifting workforce needs.

Aspect Workforce is an essential workforce management (WFM) solution that streamlines scheduling, communication, and collaboration to help organizations scale user adoption, boost efficiency and productivity, and improve employee engagement and satisfaction.

With a cleaner, more intuitive interface and powerful real-time tools, Aspect Cloud Workforce empowers organizations to move faster, work smarter, and keep employees engaged in an ever-changing environment. The upgraded platform is also the new home for all upcoming innovations, including AI-powered forecasting, automated shift suggestions, and mobile enhancements.

“Today, organizations are under pressure to move faster, make better decisions, and keep tools easy to use. Multiple disconnected systems create extra clicks and wasted time. Aspect has entered its era of easy, powerful, and ready-to-adapt technology and we’re excited for customers to be empowered by our technology and the experience our teams have been hard at work creating,” says Royce Haynes, Aspect’s Chief Technology Officer.

From day one, agents will gain more control and visibility over their schedules, with tools that streamline shift swaps, provide staffing overlays for smarter decisions, and offer approval predictions. Supervisors benefit from reduced manual processes, faster turnaround on requests, and better adherence. With these latest innovations, customers will experience:

• Faster decisions: Mobile-friendly tools give agents real-time control without waiting for approvals or updates.
• Greater flexibility: A new Developer Portal makes it easier than ever to build, customize, and extend functionality.
• Effortless adoption: A modern UI designed for clarity and simplicity, helping users focus on work, not software.

Alongside this release, Aspect is also introducing:

Aspect Workforce Mobile App

The new mobile app puts workforce management directly in agents’ hands, enabling them to view, edit, and request schedule changes from anywhere. In-app notifications, partial approvals for multi-day requests, and real-time time-off balance visibility reduce friction and improve operational agility. Empowering agents with flexibility at their fingertips, the mobile app was designed to boost autonomy, reduce friction, and drive operational agility.

Aspect Developer Portal

Designed for developers and IT teams, the Developer Portal centralizes API management, documentation, sandbox environments, and usage dashboards—removing guesswork and accelerating integration speed. This portal is built to give developers the control and clarity needed to create secure, scalable integrations.

Both the mobile app and Developer Portal are fully integrated into the Aspect Cloud Workforce ecosystem, ensuring organizations can quickly adopt and scale new capabilities without disruptive rollouts.

Each of these new innovations utilizes Aspect’s own Workforce Intelligence, ensuring access to predictive forecasting, AI-driven scheduling, advanced optimization, intelligent assistance, and powerful automation. By shifting from reactive management to predictive intelligence, Aspect helps customers anticipate needs, optimize performance, and make decisions that move their business forward with confidence.

Availability

All new features from Aspect are available starting August 26, 2025. Organizations enabling Cloud Workforce will be the first customers able to utilize the mobile app. To learn more about the app and/or how to access the new Cloud Workforce, existing customers can contact their account team.

About Aspect

Aspect is dedicated to building intuitive technology for a more effective and engaged workforce a better workforce. Supported by its parent company, Alvaria Inc., which boasts over 50 years of leadership in workforce management technology. Aspect is a trusted partner for large global enterprises across key sectors, including financial services, airlines, automotive, insurance, retail, telecommunications, and utilities. Aspect Workforce™ is a WEM solution designed to confidently manage large teams and empower every employee. The platform simplifies scheduling, enhances forecasting, and tracks performance, fostering growth for teams and maximizing ROI for businesses. For more details, visit www.aspect.com.

View source version on businesswire.com: https://www.businesswire.com/news/home/20250826652020/en/

Each of these new innovations utilizes Aspect’s own Workforce Intelligence, ensuring access to predictive forecasting, AI-driven scheduling, advanced optimization, intelligent assistance, and powerful automation.