New Carrier Relationship Manager solution enables shippers, freight brokers, and 3PLs to track the performance of carriers through scorecards, proactive alerts, and continuous monitoring

Cleo, the global leader in supply chain orchestration solutions through its Cleo Integration Cloud (CIC) platform, today launched Cleo Carrier Relationship Manager — a new solution designed to help shippers, freight brokers, and 3PLs better manage and strengthen their relationships with carriers through transparent tracking of their performance.

As the newest solution among Cleo’s innovative Ecosystem Relationship Management offerings, Carrier Relationship Manager enables companies to measure and continuously track the performance of their carriers across key operational metrics — including freight order response time, shipment visibility, contractual capacity, invoice timeliness, and more.

If warehouse and distribution centers are the heart of a company’s fulfillment system, then transportation logistics are its circulatory system, pumping inventory throughout the supply chain. As such, carrier relationships often determine the health of a business’ supply chain operations and ultimately, their ability to meet customer expectations and commitments.

“Strong, open carrier relationships are essential for highly resilient and efficient supply chains, and precisely what’s needed to meet the soaring benchmarks of modern fulfillment,” said Mahesh Rajasekharan, President and CEO of Cleo “If a carrier doesn’t respond to a freight order in time, that can drive up costs, shorten lead time and delay delivery, to where the entire fulfillment process is negatively impacted. Cleo’s Carrier Relationship Manager provides real-time supply chain intelligence, allowing for proactive risk mitigation and preventing the types of carrier disruptions that put revenue and customer relationships at risk.”

Carrier Relationship Manager is the latest addition to Cleo’s fast-growing suite of AI-powered Ecosystem Relationship Management solutions, which includes Retailer Relationship Manager, Supplier Relationship Manager, and Shipper Relationship Manager. Cleo’s Carrier Relationship Manager helps ensure organizations relying on carriers have high-value relationships that are more measurable, predictable, and strategic. This latest solution from Cleo empowers freight brokerages, 3PLs, and shipper’s logistics teams with continuous monitoring and measurement of how their carriers are performing against contractual expectations and agreed-upon commitments.

The solution’s results — coming in the form of actionable, real-time scorecards, notifications, and alerts — allow organizations to proactively adjust their supply chain operations, completely changing the paradigm for most organizations who largely remain reactive. Key use cases covered by Cleo’s Carrier Relationship Manager include:

• Freight Order Response Time Tracking – to identify delayed responses that could trigger higher spot market costs or missed delivery windows.
• Carrier Volume Commitments – to monitor contract health and ensure capacity obligations are met.
• Invoice Timeliness Metrics – to support healthy partner relationships and minimize friction in financial workflows.
• Visibility Milestone Mapping – to extract meaningful shipment insights from shipment status data, including predicted arrivals, missed handoffs, and more.

“The true potential of Cleo’s Carrier Relationship Manager lies in how it transforms raw transactional data into actionable supply chain insights,” Rajasekharan added. “By leveraging AI to layer business-level context on top of freight order data, we are helping customers easily surface performance trends, reduce fulfillment risk, and deepen collaboration with their most important carriers. Cleo’s relationship management solutions are allowing organizations to pivot from reactive to proactive through the power AI — which is a powerful competitive advantage in this world full of supply chain disruptions.”

For more information, visit our Carrier Relationship Manager web page.

About Cleo Integration Cloud

Cleo Integration Cloud (CIC) is a cloud-based integration platform, purpose-built to design, build, operate, and optimize critical ecosystem integration processes. The CIC platform brings end-to-end integration visibility across API, MFT, EDI, and non-EDI integrations, giving technical and business users the confidence to rapidly onboard trading partners, enable integration between applications, and accelerate revenue-generating business processes. On the platform, businesses have the choice of self-service, managed services, or a blended approach – ensuring complete flexibility and control over their B2B integration strategy.

About Cleo

Cleo is a supply chain orchestration software company focused on business outcomes, ensuring each customer’s potential is realized by delivering strategic solutions that make it easy to discover and create value through the movement and integration of B2B enterprise data. Cleo gives customers real-time, “outside-in” visibility into the critical end-to-end business flows happening across their ecosystems of partners and customers, marketplaces, and internal cloud and on-premise applications. Our solutions empower teams to drive business agility, accelerate onboarding, facilitate the modernization of key business processes, and capture new revenue streams by intelligently orchestrating their digital supply chain through robust application, B2B, and data integration technologies. For more information, visit www.cleo.com or call +1.815.282.7695.

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