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Articles published by J.D. Power

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Telehealth Continues to Score Points for Convenience and Speed, but Overall Experience Varies Widely Between Providers and Across Demographics, J.D. Power Finds
From J.D. Power
Via Business Wire
As Inventory Levels Recover, Loyal Customers Returning to Their Brand of Choice, J.D. Power Finds
From J.D. Power
Via Business Wire
Overcrowded and Overpriced Yet Enjoyable: North American Airports Defy Conventional Logic To Keep Travelers Coming Back for More, J.D. Power Finds
From J.D. Power
Via Business Wire
Rampant Home Insurance Increases Strain Customer Satisfaction—and Drive Policy Shopping, J.D. Power Finds
From J.D. Power
Via Business Wire
It’s Taken Five Years, but Vehicle Multimedia Problems Finally Show Improvement, J.D. Power Finds
From J.D. Power
Via Business Wire
Retirement Plan Websites and Mobile Apps Not Meeting Customer Expectations for Valuable Digital Experience, J.D. Power Finds
From J.D. Power
Via Business Wire
Hotel Management Companies Drive Significantly Better Guest Experiences, J.D. Power Finds
From J.D. Power
Via Business Wire
J.D. Power-GlobalData U.S. Automotive Forecast for August 2024
From J.D. Power
Via Business Wire
Customers Favor AI-Based Technologies but Automakers May Not Have Best Advanced Tech Strategy, J.D. Power Finds
From J.D. Power
Via Business Wire
Small Commercial Insurance Customer Retention Hinges on Trust in Rising Rate Environment, J.D. Power Finds
From J.D. Power
Via Business Wire
Regional Medicare Advantage Plans Have Higher Customer Satisfaction than Commercial Member Health Plans, J.D. Power Finds
From J.D. Power
Via Business Wire
It’s Time Seat Manufacturers Get Heads in the Right Place, J.D. Power Finds
From J.D. Power
Via Business Wire
Tenured Wireless Customers Experience Greater Satisfaction with Cost and Promotions, J.D. Power Finds
From J.D. Power
Via Business Wire
Show Me the Money! Cashback and Value Credit Cards Grow in Popularity as Financial Health of Cardholders Declines, J.D. Power Finds
From J.D. Power
Via Business Wire
Public EV Charging Sees Consistent Progress for Two Consecutive Quarters, J.D. Power Finds
From J.D. Power
Via Business Wire
Auto Dealers Grow Increasingly Uncomfortable with Use of AI in Credit Decision-Making, J.D. Power Finds
From J.D. Power
Via Business Wire
Wireless Call Center Satisfaction Increases for Fifth Consecutive Volume, J.D. Power Finds
From J.D. Power
Via Business Wire
Electric Utilities Search for Customer Buy-In on Sustainability Amid Widespread Environmental Pessimism, J.D. Power Finds
From J.D. Power
Via Business Wire
As Mail Order Pharmacies Continue to Climb in Customer Satisfaction, Chain Drug Stores Fall Behind, J.D. Power Finds
From J.D. Power
Via Business Wire
J.D. Power-GlobalData U.S. Automotive Forecast for July 2024
From J.D. Power
Via Business Wire
Excitement of Traditional Auto Manufacturers’ BEV Owners at All-Time High, J.D. Power Finds
From J.D. Power
Via Business Wire
Homeowners Satisfaction with Mortgage Servicers Rises—But Risks Loom, J.D. Power Finds
From J.D. Power
Via Business Wire
Secret to a Well-Managed Utility: Strong Brand Appeal, J.D. Power Finds
From J.D. Power
Via Business Wire
Those Who Purchase Appliances Based on Price Are Less Satisfied and Less Loyal, J.D. Power Finds
From J.D. Power
Via Business Wire
Wireless Network Keeping Up with Demand as Customer Problems Decrease, J.D. Power Finds
From J.D. Power
Via Business Wire
Rise in Inventory, Vehicle Incentives Help Satisfaction Increase with Manufacturer Websites, J.D. Power Finds
From J.D. Power
Via Business Wire
Tale of Two Travel Markets: High-End Hotel Segments See Steady Guest Satisfaction Improvement, While More Affordable Hotel Segments Post Declines, J.D. Power Finds
From J.D. Power
Via Business Wire
J.D. Power Launches Mobile App Platform Certification for Banking to Recognize Customer Experience Best Practices
From J.D. Power
Via Business Wire
Proactive Communication and Digital Account Management Tools Essential to Increase Satisfaction for Business Internet Customers, J.D. Power Finds
From J.D. Power
Via Business Wire
More than One-Third of Financial Advisors Open to Changing Firms, J.D. Power Finds
From J.D. Power
Via Business Wire
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